AMC & SLA
BEST SERVICES WITH BEST TRUST
AMC & SLA
Backup services must be available 24 hours per day, seven days per week, according to an agreement known as an AMC or SLA. As a result of this agreement, our customers can count on us and our firm for the rest of their life, and we endeavor to give the best potential benefits to them.
Annual Maintenance Contract services are offered by Trillium IT Technologies to its customers. Technical assistance, software renewal, and a variety of additional network devices are just some of the available extras.
Our online ticketing system, available 24 hours a day, seven days a week, makes it easy to submit a maintenance request. To meet SLAs, our staff and systems on the backend ensure that our customers have access to technical assistance. Maintenance calls can be logged at any time using a unique username and password.
We have created a distinct position in the market by providing high-quality network maintenance services. For this reason, we only hire the greatest people in the business. Maintaining a network is a complex task that necessitates expertise in a wide range of hardware and software platforms. At a fair price and in a timely manner, we offer these services.